The bad side of telkom

i have requested an upgrade from telkom in the beginning of june, since then no one from the telkom team got in touch with me regarding the upgrade and i left it be as i am accustomed to the level of BAD customer service telkom has.

i thought to myself they must be making a lot of money in this time as the do not need existing customers to upgrade their accounts. then about 3 to 4 weeks later we have a electrical outage in our town.

electricity comes back and my internet is not working i proceeded to do the usual checks , restart the router , check my settings everything is fine my router shows there is a DSL connection and so my troubles began.

i called telkom stayed on the line for about 30min as per usual they told me that my tin account has been switched of they can not give me a valid reason only that they will log a fault for me ( incident number *** ) the following day my internet is still offline i phone them again only for them to tel me my fault have been resolved and every thing is fine i ask the lady to check if my tin account is still offline yes it still was so why was my fault closed and they said it is resolved? - simple, *********** staff.

it continued like this for an entire week i sent emails i have used their online chat service i have phoned the call center multiple times every day for the entire week and all i am getting is more of the same *********** staff unwilling to help me with my problem.

to this day my internet is still offline for about a week already and telkom really does not care as long as they can take my money then they are happy.

on the other side of the story i contacted vox telecom just to get a quote from them within minutes of sending my email a professional lady helped me and explained their product to me and it just blew my mind.

i have not switched over to them yet but if my problem is not alleviated by the end of this week i will be cutting my ties with telkom. this is my experience with telkom i would continue to use their service for the time being but i would not recommend it to any one that asks me.