The bad and the bad of TELKOM!!!

<p style="background-color: #ffffff; color: #555555;">I've had a business cellphone contract with Telkom since May 17, 2014; the expiry day for it is 17 May 2016. Three months ago, I called Telkom and told them that I wanted to terminate the contract when the 24 months agreement lapses. I was advised that I should submit the cancellation 30 days before the expiry date of the contract. </p> <p style="background-color: #ffffff; color: #555555;">I called their call center on the 30th of March and asked if I could start with cancellation. I filled out the forms and emailed them to a rep, named Busiswa. She confirmed receipt of them and then said she would handle the matter for me with the cancellation department. </p> <p style="background-color: #ffffff; color: #555555;">I heard nothing from Telkom for over 2 weeks after I sent the forms. Then on the 17th of April, I called again and another rep, Sandisile, told me that there is no cancellation request on my account. Again, I sent her the cancellation forms. I waited another week, and still I heard nothing from Telkom. </p> <p style="background-color: #ffffff; color: #555555;">I called again, and this time I requested to speak to the manager, Meshan Naidoo, from their Johannesburg office. Mr. Naidoo promised that he would investigate the matter and deal with my issue promptly. He then came back to me via email and said he had submitted my cancellation to the relevant department. That was on the 24th of April. I still heard nothing from Mr. Naidoo, so I sent him an email in the first week of May. Again, no response. I then called his department to request to speak to him and was told it was not his shift yet. Then I requested that he call me when he got to work. AGAIN, no response from Mr. Naidoo.</p> <p style="background-color: #ffffff; color: #555555;">I called in yesterday to speak to him, and I was told he was not in yet. The rep, Silindile, told me that she was busy sending an email to Mr. Naidoo with my contact details. She requested him to call me, and still Mr. Naidoo is nowhere to be found. </p> <p style="background-color: #ffffff; color: #555555;">All I'm asking is for Telkom to cancel my contract by May 17, 2016 and to convert my number to prepaid. </p> <p style="background-color: #ffffff; color: #555555;">Regards,</p> <p style="background-color: #ffffff; color: #555555;">Tumelo (Ally) Kgosana</p>