The Annual Debate about Telkom's Poor Customer Service

I place an order for a mobile phone on the 20th June. I was told delivery would take 7 day. A day after I placed the order I received an sms that my account would be debited with the initial premium within three days. Which I found odd because I hadn’t take delivery. In any event, there was an EDO collection attempt of R349 and an amount of R8.5 take from my account on the 24 June. On the 25th June I received a notification stating by order was declined, I then called Telkom sales for find out what was going on, I was told the query will be escalated and I receive an sms once resolved. It’s been week and I received no sms nor call from Telkom. After frustrating follow up calls on my part, with no actual feedback but processes being thrown at your face and nobody doing anything to resolve my plight.