1 reviews | Active since Jul 2011
The all new Non existent Telkom cancellation system
<p>No cancellations accepted any more. 1 done by email in March. Still getting billed. One submitted at Telkom store early August. Still getting billed. My time is worth money and benefits others. Why must I waste it on a failed system? Zuma must be pushed out because ALL formerly profitable state subsidy businesses are failing.</p>
I am Awaiting that feedback. Is there a definite deadline date or must I assume that it could be any amount of time and at Telkom staff whim and fancy?
re: "
Official private business reply:Good Day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.Your reference number is AI **********
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team"
I am Awaiting that feedback. Is there a definite deadline date or must I assume that it could be any amount of time and at Telkom staff whim and fancy?
re: "
Official private business reply:Good Day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.Your reference number is AI **********
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team"
Yazied and Zulfah are attending to my complaint. My hopes are increasing gradually. However, I believe that Telkom is not off the hook for making it so difficult on it's customers. And THAT is what needs overall attention.
Yazied and Zulfah are attending to my complaint. My hopes are increasing gradually. However, I believe that Telkom is not off the hook for making it so difficult on it's customers. And THAT is what needs overall attention.