YN
Yulisha N

1 reviews | Active since May 2016

09 May 2016, 06:21

The account that won't be resolved

<p>Last year in February I cancelled my telkom line and ADSL, I went into a telkom store (Cresta, Johannesburg) filled out forms and was told the line will be deactivated. I was told that since I had to do this one month in advance I had to pay for one extra month, to which I agreed. March account came to around 750, but I was unable to pay it during my move to Cape Town. Consequently, telkom kept charging me monthly for line rentals and ADSL, for months and after numerous phone calls and emails to correct the amount it is still unresolved. Now they have handed me over to debt collectors and say I owe in excess of R2000, which is an insane amount! Had their account staff been more competent, none of this would occur!&nbsp;</p>

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Replies (1)
Telkom
Telkom's reply09 May 2016, 06:38
Official

Good day Yulia272 

Thank you for making contact with us. Please provide your ID number and contact details in a private message or e-mail to *** for our team to follow up and advise.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.