The Absolute Worst Customer Service I've Ever Experienced - A Complete Nightmare (Telkom Norwood Express)

This has been the most frustrating and unacceptable experience I've ever had with a service provider. I recently took out a new contract with Telkom at their Norwood Express Shop, and it has been a complete nightmare from day one. For the first two months, I was never debited for my contract. I contacted them multiple times (including store visits), but the problem was never resolved. I was forced to go into one of their partner stores to manually pay what was owed, which was a huge inconvenience. To make matters worse, when my debit order finally went through on the third month, the amount was incorrect. Not only was I charged for the current month, but it also included arrears from the months that the company failed to debit me. This is completely unacceptable. I immediately contacted the store manager to resolve this issue and have the arrears removed. I have sent multiple messages to her, but she has completely ignored me. There has been zero communication and no effort to fix the mess that their system created. This level of incompetence and lack of accountability is shocking. I am being punished for their system's failure, and the customer service has been non-existent. There is no one taking responsibility for this and I am left with a bill I should not have. I would strongly advise anyone considering a contract with Telkom to reconsider. You'll be better off going elsewhere.