The 6 months hell ordeal of attempting to cancel a contract with Telkom

I called the Telkom 081180 number in an attempt to cancel a wifi contract due to the horrible coverage I had been receIving in August 2019. When I followed the prompts it had an option to cancel and i followed it. After receiving two invoices I realised that this contract was not cancelled so I called the number again and spoke to an agent and it came to my knowledge that I had only suspended my service. So in October I requested a cancellation over the phone and requested an invoice with the cancellation and this was not done. In November and December 2019 I defaulted on payments in an attempt to have them call and follow up on why I have not been paying. In December the services were suspended by them and I called to ask my contract has still not been cancelled and they said that they cannot cancel the contract or process any queries until the due amount has been paid.

In the middle of January my services were reinstated without me paying. A week later I found out that it has since affected my credit score. The contract of said number ended at the end of January 2020.

I then paid and called them on the 24th February 2020 to get the contract cancelled and my money refunded for the 6 months I had been paying for services I had not been receiving.

I spent 45 minutes on the phone with the call centre agent attempting to bully me into saying that I want to cancel the contract on the 24th and I had to fight for them to listen to their records that I requested a cancellation in October 2019 and that I want a refund. They eventually came back to me that I did request a cancellation in October and that they will escalate the cancellation and process the refund and that they would contact me within 72 hours. 8 days later i just off a 59 minute call and my issue as still not been resolved. To make matters worse the cancellation has still not been processed and I am still being sent a invoice of a line whose contact expired in the end of January and that has not been functional in August 2019.

I am at my wits end and need the contract cancelled and my credit score fixed; I also need a refund of the six months I have been bul**** into paying. I was promised that I would have the contract cancelled and my issue resolved by the end of the day but I have no hope as they have said this numerous times before.