CD
Christine D

1 reviews | Active since Oct 2014

04 Mar 2016, 20:53

The 5 week porting saga

Hi there<br> I cancelled my Vodacom account and went on pay as you go - to keep my number.<br> Telkom has yet to port my old vodacom number. I am on the verge of loosing this number. If I loose my number I will have to change ALL my apps including bank to the new Telkom number. <br> This is gross negligence. It has taken me 5 weeks for Telkom to request the port. I am on pay as you go on vodacom, but I cannot buy airtime as I have sold my old phone already (trusting that Telkom would sort out this conundrum.I HAVE TO MENTION - GEORGE AND MDUMISENI HAS BEEN BENDING THEIR BACKS TO HELP ME, BUT THE SUPERVISOR DOESN'T KNOW **** FROM SHINOBAL. I WANT THIS PORTING TO BE DONE ASAP! THEY SAID VODACOM DOESNT WANT TO APPROVE THE PORT AS I HAVE A DIFFERENT ID NUMBER THAN THAT AT TELKOM (THE TELKOM ACCOUNT IS IN MY MOM'S NAME AND I AM THE USER OF THE PHONE. I can't loose my 082 number. Everything I have is linked to that number.<br> I cannot believe that this is taking so long!!! My telkom nr is *** which must be replaced by ***. When I took out the contract I also bought a R10 sms bundle i.e. 20 sms's. I can only send 1 then my monthly limit has been reached. Telkom has breached it't cont

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Replies (1)
Telkom
Telkom's reply04 Mar 2016, 21:57
Official
Hello ChristineDuvena,

Thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department and feedback will follow.

We apologise for any inconvenience caused.

Kind regards

Mwezi

Telkom Social Media Team

Best regards,