The 1 star rating is generous !!!

<p>I need my telkom mobile account to be sorted !!! I want a letter stating I do not owe Telkom Mobile any money. This account issue is preventing a bank application of mine to progress sort it out. I changed my banking details about a year ago and I have called numerous times to TELKOM MOBILE call center which is like extracting water from a desert !!! I then gave up and eventually built up the courage to call again and this time they made changes to their system which takes a month or two to reflect changes. Eventually my account was debited by a sum and that was the last time I heard of TELKOM MOBILE who by the way has confirmed that the account is closed an I owe them no money (nothing) the chat line is a joke all I was told was "I can escalate it for you" which is an expected response given the way hey do business and handle their customers. K made an application with my bank and then this issue of TELKOM MOBILE came up which is preventing the progress of my application. All I need is a letter from TELKOM MOBILE stating that I do not owe them any money. Why have I not received any written communication that the account is closed, cancelled, written off or whatever terminology is being used by TELKOM MOBILE ?</p>