The 0 - service provide of SA!!!
Good morning.
This is a lengthy one, but I would like some advise from the fellow customers and our situation, because it has been 5 months going on 6 months now without any telephone lines and the problem I have is the service I have received from Telkom.
Our lines were ****** on the 04.04.2018 1. On 25.04.2018 I sent my first mail and you requested my landline numbers from ********** thereafter nothing
2. On 07.05.2018 I sent another mail to ********** “it is in hand with the cable maintenance division. No ETA yet.” Then I was told to contact ********** – again no assistance
3. 22.06.2018 I contacted ********** who referred me to ********** and guess what!? They sent me back to ********** - Then I decided to go on Facebook and within seconds I received a reply to send the faults through via inbox and I did. Frank responded by saying: the fault awaits the next available technician.”
4. 26.06.2018 – I receive an invoice for R2500.00 odd to pay and again I took to our facebook “chat” for you to explain to me how we are liable to pay a service provider without service!?
5. 30.06.2018 Bill contacted me to say the credit management team will contact me. - They contact us and said we must pay those invoices and once the fault is fixed we will be credited. When we refused because by then it has already been 2 months and we are not taking the risk of paying without a ETA for the fault. They informed us that it might not be fixed at all – again, you still want me to pay for 0 service?
6. 09.07.2018 – again I requested any feedback on Facebook and Frank rep**** by saying the tech team is still waiting for material.
7. 23.07.2018 – I sent another Facebook message requesting feedback as I felt it was quite ridiculous and Frank assured me he “understands” my frustration and that the fault awaits the next available technician. We have further escalated with a request for urgent feedback regarding a possible ETA to resolve.”
8. 30.07.2018 – I sent another email and to this I received 0 reply!
9. 12.09.2018 – I sent a mail and asked by when our lines will be back and running, keep in mind I still get billed monthly for this AMAZING service. - Frank sent a mail back “Our techs are awaiting planning to be completed before they can start replacing the ****** cables. Unfortunately, we don’t have an ETA on when the cables will be replaced”
Today I receive an invoice for almost R10 000.00 and now my question is – What for??
TO other customers please advise how you would have gone about regarding this situation…
Thanks