Thanks for nothing but confusion, Telkom!!!

I have been without a landline for a month now and every time I report the fault, they tell me it's a cable and it will be repaired shortly. How is one month shortly? When I complain they tell me my query will be escalated. Well, that sounds like they will get it resolved as a priority, but they don't do a thing or keep me in the loop. I even had someone try to sell me a mobile solution. I have a landline because I need a cost-effective way to make calls, now Telkom wants to increase their profits, because they cannot repair a cable. Ridiculous!!! Today I tried the chat route and was very politely told that I need to request a free cordless phone. Really? I am very confused how this supposed cordless phone is going to be different than a landline without a cable and/or a mobile phone. I have been in to Telkom to complain as well and I stood in the queue for an hour before I was assisted, now this person on the online chat said I must go back to the store to get my free cordless phone. Please can someone call me to explain how this is going to resolve me issue. Oh and to top it off, he said once I get the cordless phone, my landline will be disconnected.