Thanks for assistance

Item: Telkom
Rating: 3
Author: Pieter A

Thank you for sorting out the Telkom mobile problem that i had, and i hope the sales consultants first get permission from a customer before processing an application so that you dont need to sort out problems like this in the future. So that is one problem sorted out. Can you please assist me with the landline aswell. I cancelled my line in january because i had more downtime than anything else and they could not sort my line out for me(repair it) the technician stayted that the copper lines to the exhange needs to be replaced because they are very old. I filled out a cancelation form and mailed it to the relevant department. this is what i got back on 10-01-2016. "" Dear Customer We hereby acknowledge receipt of your cancellation request. One of our agents will contact you within 48 to 72 business hours. Please be advised that: • This mailbox handles consumer cancellation requests only and for all other requests e.g. Billing, Faults, DSL Speed issues or Order Progress, please call Telkom on 10210. • For business requests please call Telkom on 10217. • Please note that all cancellation requests must be accompanied by a completed and signed “Consumer Request for Contract and Service Cancellation” form. The form is available at http://tiny.cc/canceltelkom. • Please include proof of the account holder’s identification or duly authorised person’s identification (copy of SA ID or passport). • Copy of death certificate (if applicable). • Failure to provide the above could lead to unnecessary delays. Please note that all cancellation requests require a twenty (20) business days’ written notice. The twenty-day notice period is calculated from the day Telkom receives the completed and signed cancellation form with supporting documentation. Kind Regards Telkom ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ This e-mail is subject to the Telkom SA SOC Ltd electronic communication legal notice, available at : http://www.telkom.co.za/TelkomEMa*******Notice.PDF ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ """ No one has contacted me yet and im still getting billed. Why???? Also received and sms stating that legal action will be taken??? Why dont these comunicated with clients? Can you please check this for so this can be sorted out. Thank You. Pieter Ps. I also received this today Pls pay R3197.80 on ur Telkom acc within 5 days or call MBDCS on (011) ********** for a pmt arrangement. Acc No: ********** 07453

Helpful (0)

Replies (1)

Pieter A's updateReviewer Update

02 Feb 2017, 22:52

Why are you still deducting money from my account. I thought this has been sorted out.

Pieter A's update02 Feb 2017, 22:52

Reviewer Update

Why are you still deducting money from my account. I thought this has been sorted out.