THANK YOU UNATHI LONI

I recently upgraded to Telkom Fibre, the installation cost me an arm & a leg because the sales person did not check that our premises was not fibre ready, but the neighbour was, so I had to lay my own cable to facilitate the activation of the service, after they had assured me there was NO extra costs.<br> Then 20 days into using the service I ran out of bandwidth.<br> I called the call centre & was sent from pillar to post being transferred by one operator to another. Literally six people before I was attended to by Unathi Loni. This was not his department neither his responsibility but he picked up on my frustration and assured me that he would not transfer the call but assist me until my query was resolved. It took some time but he remained calm, supportive and stayed the course assisting me to register, log in and eventually process the top up that I required so my staff and I could continue working.<br> THANK YOU UNATHI your kind is few & far between! You restored my faith in Telkom....hopefully next time I have to use the Telkom call centre your friendly voice will be on the other side! Which I doubt, people like you move up the ladder fast & with your attitude you are going places!