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holyfoley H

1 reviews | Active since Dec 2016

06 Feb 2017, 20:29

Thank you Telkom for *****ing my MONEY! PART 2

<p>Dear Telkom</p> <p> </p> <p>I hope you are enjoying my money that you stole from me and that you made a wise decision to invest somewhere. </p> <p> </p> <p>As you know, I posted a complaint on 10 December 2016 because there was some responses from Noleen and Busi (Telkom Social Media Team). Thanks for that. See below;</p> <p> </p> <p>Hello ross-george-foley</p> <p>This response serves as confirmation that your query has been received. <br />Your reference number : AI ********** <br /> Your query has been sent to our mobile team for assistance. <br /> <br />Regards<br />Noleen<br />Telkom Social Media Team.</p> <p> </p> <p>and...</p> <p> </p> <p>Good day Ross, </p> <p>Please note that your query has been logged and sent to our Billing team with case number ********** 0, feedback will be provided. </p> <p>We apologize for any inconvenience caused.</p> <p><br />Regards,</p> <p>Busi</p> <p>Telkom Social Media Team</p> ********** <p> </p> <p>BUT GUESS WHAT!!!! Sill nothing has happened!!! We're closing on 19 months from the day I stepped into your store to cancel the contract. No one has had the decency to pick up a phone, send an email or write text message to explain what, how and where everything went wrong. </p> <p> </p> <p>But then I think can it get any worse? Are you waiting for me to throw in the towel and give up. But then I think, I was a loyal customer for 2 years who paid his account month after month and today I'm still a loyal customer who has a Telkom landline who still pays his account month after month so maybe I do deserve better service.</p> <p> </p> <p>Like I said in previous complaint, keep up the good work Telkom! You're making SA proud.</p> <p> </p> <p>Maybe month no. 20 we'll have some progress.</p>

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Replies (1)
Telkom
Telkom's reply09 Feb 2017, 14:25
Official

We sincerely apologize for the delay.

We will follow up with our Billing Team and revert back to you.

Regards,

Busi

Telkom Social Media Team

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