Thank you Telkom for *****ing my MONEY!

<p>Dear Telkom</p> <p> </p> <p>In August 2013 I took out an 24 month mobile data contract with you. Two years later I walked into the same store (Centurion Telkom Mobile Store) and filled in a "Request for Contract & Service Cancellation" form to cancel my contract, however, this was not the case.</p> <p> </p> <p>For next 9 months from September 2015 until May 2016 the debit order continued to go my bank account even though I requested to stop it through phone calls, store visits and emails but nothing came off it. Eventually after my persistance and patience you kindly stopped the debit order but then I sat with the probelm of trying to get my money back which was around R2000.</p> <p> </p> <p>Once again, after a number of phones calls, store visits and emails I did receive my refund (June 2016) but it was only R773. So I went back to store to explain my situation and was promised (once again) that everything will be sorted out. It is now Decemeber 2016, 16 months after I submitted the "Request for Contract & Service Cancellation" and it's still not sorted out. Maybe lucky month number 17 I'll get all my money back.</p> <p> </p> <p>Here are a few people who "helped" me along the way...</p> <p> </p> <p>Dewald - Sales agent (Centurion Telkom Mobile Store)</p> <p>Lungi - Customer Service Phone Line 081 183</p> <p>Lutendo - Customer Service (Centurion Telkom Main Store)</p> <p>Fifi - Store manager (Centurion Telkom Main Store)</p> <p>Courtney - Customer Service (Centurion Telkom Main Store)</p> <p> </p> <p>Here are my cancellations and refund case numbers as well to prove that I have gone out of my way to sort this out.</p> <p> </p> <p>Cancellation Case Number - 17 24 75 71</p> <p>Refund Case Number - #1 (71 26 88 4) & #2 ( ********** 7) (Still has not been resovled)</p> <p> </p> <p>Thank you Telkom for *****ing my MONEY!</p> <p> </p> <p>Keep up the good work.</p>