1 reviews | Active since Feb 2012
Thank You Telkom for giving me the WORST SERVICE EVER!!!
<p>To date after emailing Telkom several times(and including my bank statements showing the erroneous deductions) and phoning them numerous times I have not received feedback from them about the refunding of the unpaid debit order fees, that were caused by their erroneous unauthorised deductions.</p> <p> </p> <p>*This whole problem started when Telkom deducted on the 24th of July 2016, instead of the 25th of every month , as per my contract that I had instructed them to.</p> <p> </p> <p>Instead Telkom has now deducted twice on days I never gave them permission to deduct, which has caused more unpaid debit orders, that I had to pay myself. In total the amount of unpaid debit orders caused by Telkom is now at R345 that I had to pay for: An unpaid debit order fee was charged for Telkom's deduction on the 15th of July 2016. Another unpaid debit order fee for a Telkom deduction on the 30th of July 2016. I never requested Telkom to deduct on these dates.</p> <p> </p> <p>On top of everything all my contracts were suspended in the last week and a half of July 2016, which really hurt my business and inconvenienced me a lot.</p> <p> </p> <p>The least Telkom could have done was refund me the unpaid debit orders, that went off on days that I did not authorise them to go off on. At the moment I rate Telkom -5 out of 5.</p> <p> </p> <p>I hope Telkom will at least try and resolve this issue. If not, I will have no other choice to contact ICASA to complain about Telkom's unfair business practices: As far as I know deducting from somebody's bank account on dates they did not give permission to is *******.</p> <p> </p>
Since this is an ongoing issue and it has not been resolved I request the following:
1)That a Supervisor and/or Manager attend to my case.;
2) That I be contacted either via email or telephonically with regard to the status of my case;
*If this issue is not resolved within 7 working days(which is more than enough, since this issue has been dragging for more than a month already), I will refer this issue to ICASA.
Since this is an ongoing issue and it has not been resolved I request the following:
1)That a Supervisor and/or Manager attend to my case.;
2) That I be contacted either via email or telephonically with regard to the status of my case;
*If this issue is not resolved within 7 working days(which is more than enough, since this issue has been dragging for more than a month already), I will refer this issue to ICASA.
Another unauthorised Telkom deduction went off on the 15th of August 2016 from my bank account, which I never authorised, which resulted in another R115 in unpaid debit order fees being deducted from my bank account.
*In total it brings the amount to R460 for unpaid debit orders fees, due to Telkom's unathorised(erroneous) deductions.
***The unpaid debit order fees are one thing, but I forgot to mention the more important thing: MY CREDIT HISTORY THAT IS NOW TOTALLY MESSED UP BY TELKOM!!!!
It took me such a long time to sort out my credit issues in the past and now with Telkom's messed I'm back to square one.
Another unauthorised Telkom deduction went off on the 15th of August 2016 from my bank account, which I never authorised, which resulted in another R115 in unpaid debit order fees being deducted from my bank account.
*In total it brings the amount to R460 for unpaid debit orders fees, due to Telkom's unathorised(erroneous) deductions.
***The unpaid debit order fees are one thing, but I forgot to mention the more important thing: MY CREDIT HISTORY THAT IS NOW TOTALLY MESSED UP BY TELKOM!!!!
It took me such a long time to sort out my credit issues in the past and now with Telkom's messed I'm back to square one.