THANK YOU, NELISWA KONDILE OF TELKOM!

Most of us have a story to tell about dealing with Telkom, and many of them are horror stories, so I absolutely have to give credit where it is due, even to a Telkom employee: I had a nightmare experience with trying to close my Telkom account, with all the usual threats of legal action for not paying alleged arrears, etc. and nobody willing to step up and deal with the issue (which was simply a failure on their part to do their jobs properly in closing the account from their side) ... until I managed to get through to the delightful Neliswa Kondile at their "Billing" call centre. Neliswa listened carefully, asked intelligent questions to ensure that she understood the situation properly, then took personal ownership of the situation. She persevered for a period of nearly two months, in her private time, to finally get the issue put to bed properly. WHAT A STAR NELISWA KONDILE IS!!! She should be appointed to train the whole of the Telkom staff contingent on work ethic, taking responsibility for dealing with customers' problems, perseverance, and just all round awesomeness & great attitude! Thank you, sincerely, Neliswa.