Thank You Ms Speelman

I had my iPad ******. on 10th July 2015 Called the 8ta to block the SIM and confirm that I could get a SIM shop as it's a 10GIG contract. The call center lady said she blocked the SIM and I could go to any branch to do the sim swop. <br> <br> I went to 8ta Westgate to do the sim swop then I met. 11 July 2015 Daniela Speelman. She confirmed that the sim was not blocked but account suspended. She urged me to wait 72hrs as it was deferred to a special department to unsuspend the account. <br> <br> A week later she still didn't get feedback. We both called the call centre and they all said they couldn't help. Frustrated and angry I told Daniela I was going to close my account. As even the call centre manager told me that I should just wait as Telkom is like other MTN or VODACOM NOR CELL C. As i raised the question how a SIM swop could take over a week to be resolved. <br> <br> Long story short Daniela solved it in the 11th hour 20 July 15 even if it was not her job or in her hands. If it weren for her I would have canceled my contract which I have had since March 2012. <br> <br> Telkom needs more people like her and fast or they will continue to loose good paying customers. Thank You Ms. Speelman.