Thank you for changing my bad experience to good

Had a problem with a call center agent at Telkom named Antonio Morris. He had increased my spend limit incorrectly and then covered up by saying that he will reimburse me if I gave my banking details. I found this very ***** and called the call center. I was helped by a lady named Akhona that tracked down this person who had given me the incorrect name. His Team Leader Sabelo, then listened to the call and ascertained that I will not be billed extra. Thank you to Akhona and Sabelo for going the extra mile to assist me. I appreciate the good service.