AS
Annamarie S

1 reviews | Active since Mar 2015

03 Mar 2015, 23:13

Thank you for a speedy repair and service!

I would like to compliment the Fountain Mall Jeffreys Bay Telkom branch for assisting me in fixing my problem with my crackling telephone line. I reported the problem on Friday 27th February 2015 and I received an sms recording my fault. I received a phone call the following day to explain to the technician what my problem was, but he immediately knew (as he could hear the crackling noise on the line). I received a second phone call the following day, which was a SUNDAY, asking if they could come to fix the problem on a Sunday! I was more than happy and totally surprised to receive such fast response and a technicain willing to work on a Sunday in order to fix my phone problem. The technician, who introduced himself as Gerrie, was here in a flash and he replaced a faulty wall connection box within 5 minutes! My problem was solved!<br> I am so happy with such excellent service that I had to tell someone!!! THANK YOU FOR SUCH FAST AND FRIENDLY SERVICE, TELKOM, JEFFREYS BAY.

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Replies (1)
Telkom
Telkom's reply04 Mar 2015, 10:21
Official
Hello Annamarie.Serrao,

Thank you for taking the time to feedback on the positive experience you had with Telkom.

Your input is always highly appreciated as this allows us to improve our service we offer to our valued customers.

Have a gr8 day!

Regards,
Sanele Buthelezi
Telkom Social Media