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Ryan O'Connor

1 reviews | Active since Nov 2012

11 Feb 2017, 18:49

Thank goodness I cancelled!

<p>So I havent had an internet connection for about 4 months. Been paying, trying to get refunds or rebates, absolutely nothing. Telkom is by far the most useless ISP, or even just as a company, you will see in this lifetime. But anyway, I decided to cut my losses and I cancelled my account with these imbeciles. And guess what! As soon as they got my cancellation form, they started sending technicians and phoning me to fix my problem! And today I saw I had internet again! A little too late I'm afraid. Now, about those refunds. Will I get it? 4 months of paying for a service at R640 per month, adds up to about R2500. I could do with that. But then the story will be the same as before, they only rebate you for the internet package and not the line rental, even though I only use the line for adsl and I have never plugged a phone into that line. *****s! Let's have it Telkom! Btw, I visited the Telkom branch in Pavillion and one of your "TEAM MEMBERS" told me to cancel it because they just cannot give me service. His name was Wilson Mawasha. Even the people trying to sell your products are useless. </p>

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Replies (1)
Telkom
Telkom's reply13 Feb 2017, 11:05
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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