1 reviews | Active since Sept 2016
Testy Telkom
<p>After reporting a fault on 30th August 2016 and receiving a reference number, calling almost daily and being given an escalation number, Telkom Fault logging centre report that my home line including WiFi is still being tested. No technician has been assigned to this fault yet but I will no doubt be billed for this non-delivery of service. Also attempting to find a complaint contact for Telkom proved difficult and tedious and after much searching found an e-mail address to which this matter was reported.</p>
Hi ericdmcoetzee,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa Molapo
Telkom Social Media Team
Best regards,
Hi ericdmcoetzee,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa Molapo
Telkom Social Media Team
Best regards,
Thank you for your belated reply. Your apology is hollow as it has been over a week and this is the first response I have received. Also an apology will not bring back the lost service that I have experienced nor will an adjustment be made to my account for the loss of service.
Thank you for your belated reply. Your apology is hollow as it has been over a week and this is the first response I have received. Also an apology will not bring back the lost service that I have experienced nor will an adjustment be made to my account for the loss of service.
Hi Launa Molapo
Another day has passed and after another call to the 10210 number, where my wife was informed that the call was with the technicians, no feedback or contact has been made. I reiterate that an apology without follow up action is of no use to your clients. Please sort thos issue out asap and if possible discount my September account woth the number of days that no service has been supp****.
I await your urgent response.
Hi Launa Molapo
Another day has passed and after another call to the 10210 number, where my wife was informed that the call was with the technicians, no feedback or contact has been made. I reiterate that an apology without follow up action is of no use to your clients. Please sort thos issue out asap and if possible discount my September account woth the number of days that no service has been supp****.
I await your urgent response.