****test provider ever

Very appalled at this company. I took out a router with this company and when my contract was coming to a close, I visited their branch in KC and spoke to a tall lady and she advised that I may pay it at Pick n Pay and it will be settled and closed and I don't need to worry. Low and behold to date I have received a final notice stating i owe R1400. This account was paid already in 2020. Now me being a customer I take your trained staffs word for it that everything will be closed once paid as my contracts are done. Then this year, I went back to KC and I explained my story to another young lady who stated that the previous staff member no longer works there and the best she can do is either I pay in full or have her manager call me. To this day I did not receive a call from a manager and this young lady also stated that my service has been barred so if its barred clearly i dont have access to anything so how am i being billed for something that had to be closed and thats barred i cannot use it. Then i was at Canal Walks branch and another lady very helpful and diligent Karen assisted me and logged a ticket, i then received a sms a few weeks later stating issue resolved, when i called the female on the other end said its resolved but i need to pay the R1300 and i then proceeded to ask how when u can see on your system when the contract ended and when i paid my last closing amount, so based on the incompetence of staff who stated that it would be closed and sorted im now liable for your mistake? this is ridiculous, and there is no assistance on the matter as all I'm being told is it needs to be paid, and obviously what makes it worse is Telkom states they have no proof as to the lady who advised me no longer works there. There has been so many people complaining about your service and staff and yet it has fallen on deaf ears, my next step is heading to a few papers i use to work for.