"TEST DEBIT" on Bank Account
We have taken out a contract for my mother and Telkom The Glen branch neglected to inform us that there will be a "TEST DEBIT" done on her account on the 17th when the debit order date is on the 25th to verify that the bank account is active.
FIRSTLY what stupid damn company out there does something like this????!!!!
Why on earth do you have to give your bank statements(may i add, it was literally printed by the bank and stamped the same day the contract was take out), ID and payslip in the first place?
SECONDLY, who the hell is going to pay back the bank charges that incurred on my mother's account for this ?
IF WE KNEW THAT THIS IS WHAT TELKOM DOES TO THEIR CLIENTS, WE WOULD NEVER HAVE TAKEN A CONTRACT OUT WITH THEM.
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25 Jul 2018, 09:12Hi Bronwyn,
Thank you for getting back to me. Please understand my frustrations when money is already tight and Telkom does things that was not approved never mind discussed with us. This situation could have been avoided should this have been discussed with us before the contract was taken out.
Now my mother is being charged for bank charges and she is getting a bad name at her bank for this unprofessional behaviour and the bank changes must be refunded for this.
We clearly stated that the debit order must be on the 25th and nothing earlier. It was not that difficult to understand.
This is the first month. If this is how clients are treated we will be taking this further.
Please sort this out ASAP
Thanks,
Chantal
's update25 Jul 2018, 09:12
Reviewer Update
Hi Bronwyn,
Thank you for getting back to me. Please understand my frustrations when money is already tight and Telkom does things that was not approved never mind discussed with us. This situation could have been avoided should this have been discussed with us before the contract was taken out.
Now my mother is being charged for bank charges and she is getting a bad name at her bank for this unprofessional behaviour and the bank changes must be refunded for this.
We clearly stated that the debit order must be on the 25th and nothing earlier. It was not that difficult to understand.
This is the first month. If this is how clients are treated we will be taking this further.
Please sort this out ASAP
Thanks,
Chantal