kT
khathu T

1 reviews | Active since Feb 2017

31 Aug 2017, 14:26

Terrifs Change

I mistakenly changed my call tariff, now I want to change back and they tell me I can't change back. I called the call center and I was told to wait for end of the month so that I can be able to change back. I called again today and I am told that the terms and condition of the tariff that I am on doesn't allow me to change back. I asked If the only option that I have left Is to leave the network and the person on the phone tells me that I can change If I want since there Is absolutely no way I can change that tariff back. The call charges on this Smart broadband WIFI network are **********. I can’t even make a 5 minutes call with R30 airtime.

0
Replies (3)
Telkom
Telkom's reply06 Sept 2017, 15:07
Official

Hello Tshiambara

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply19 Sept 2017, 07:48
Official

Good day

Trust you are well.

May you kindly private message us the affected number so that we check on what tariff plan are for further assistance.

Kind regards

Ithabeleng

Telkom social media team

Best regards,

kT
khathu T's update19 Sept 2017, 07:59
Reviewer Update
***, but I have since ported to a different network as I was told to do so by your not so helpful call center consultants