Terribly pathetic service

The service is pathetic. Telkom is quick to debit my account and collect premiums but when it comes to customer service, they are terribly pathetic. The staff does not have product knowledge at all. I spoke to Khethamandala Khoza who was clueless. I wonder what is the hiring criteria at Telkom. I mean the agent was lost, I wonder if he has qualifications to perform any duties as per scope. I also spoke to Lonwabisi. He told me to switch off the router where the voice line is connected. I told him if I do that then we will get disconnected. He said it will not happen. I mean this is common sense. We got disconnected. I think he was just eager to get me off the line. I then spoke to Given, he could not pick up details. He told me that he was going to check on other computers and systems. He then hung up. That call centre is a joke. People who are qualified to do the job are unemployed while Telkom has *********** staff.