TERRIBLY PATHETIC SERVICE

IF THERE WERE A NO STAR REVIEW I WOULD'VE GAVE IT TO THE PATHETIC SERVICE I JUST RECEIVED.

WAS STANDING OUTSIDE THE STORE IN CRESTA AT 16:54 WITH CLOSED DOORS INFRONT OF ME AND STAFF MEMBERS ONLY LOOKING AT ME WITH NO SERVICE WHAT SO EVER. AFTER 5 ONE OUT OF THE 10 STAFF MEMBERS CAME OUTSIDE PRESUMING ON HER WAY HOME WALKING PAST ME LIKE I AM INVISIBLE. 3 MINUTES AFTER THAT EXPERIENCE ANOTHER STAFF MEMBER CAME ASKING WHAT WE NEED TO DO. AFTER EXPLAINING THAT I ONLY WANT TO SEE THE STATUS ON MY ONLINE APPLICATION SHE SAID THAT THEY WILL NOT BE ABLE TO CHECK THE PROGRESS OF THE APPLICATION AND THAT THEY CAN ONLY SEE IF THERE IS AN ORDER.

ON THE ONLINE APPLICATION FRONT SINCE WHEN DO YOU PAY BEFORE RECEIVING YOUR GOODS. ONLINE APPLICATION IS SUPPOSE TO BE SMARTER AND QUICKER AS TO GOING INTO A SHOP (AFTER ALL WE ARE IN THE 21ST CENTURY). MY EXPERIENCE WITH VODACOM WAS THE WAY A 21ST CENTURY SHOP IS SUPPOSE TO BE. EXCELLENT SERVICE. DIDN'T EVEN HAVE TO WAIT 2 HOURS FOR AN ANSWER WHERE AT TELKOM ONLINE DIFFERENT PEOPLE YOU TALK GIVE YOU DIFFERENT PROGRESS ON YOUR APPLICATION.

YESTERDAY I PHONED TO CHECK THE STATUS AND WAS TOLD THAT MY APPLICATION IS WITH THE ACCOUNTS DEPARTMENT AND THE DEBT ORDER WILL GO OFF YESTERDAY AFTERNOON OR THE NEXT DAY. TODAY I PHONED AGAIN AND ANOTHER CONSULTANT TOLD ME THAT I AM PRE-APPROVED AND THAT THE DEBT ORDER WILL GO OFF DURING THIS WEEK OR EARLY NEXT WEEK.

THIS IS REALLY PATHETIC SERVICE AND IT SHOULD BE KNOWN. IF THIS IS THE KIND OF SERVICE I RECEIVE FROM YOU GUYS THEN IN THE FUTURE I WILL NOT DO ANY BUSINESS WITH TELKOM.

IF I DO NOT RECEIVE CORRECT DETAILED FEEDBACK BY THE END OF BUSINESS DAY (11-06-2020) I WILL BE TAKING MY BUSINESS ELSEWHERE.