Terribly FRUSTRATED and DISAPPOINTED in Telkom :(

I have called Telkom numerous times over the last 7 months for a billing that they do not want to remove off my account, I was informed that the router was uncapped 24/7 when i received the router it was for business hours being 00:00 to 05:00 I cancelled the product within my 7 day cooling off period and we are in Dec 2019 and I am still being billed for it monthly, The best part is i am paying for a router that has been returned and I have emailed the proof of collection through to a few consultants at Telkom with promises that the account will be sorted out and the monies will be refunded. Should you not pay the full amount on your Telkom account they just stop the account, amazing how they do not do there jobs correctly and we have to wait for who know how long for somebody to correct it otherwise you can not use your mobile for business. I have 5 contracts with Telkom surely they could have sorted out the router that they falsely sold me, Telkom is something terrible to deal with and every consultant to speak with has a different sorry, BUT they use the recordings for learning purposes, SERIOUSLY, i do not think so otherwise the service would have improved by 80%. I am complaining out of frustration for having to pay +- R605 per month for the last 7 months with no one to assist in removing the contract from my name and refunding my account with +- R4,235. I am cancelling my contracts one by one as they are expiring and would definitely NOT recommend Telkom to anybody, trying to get my ADSL line reallocated is just as much of an issue, hopefully for my 2020 year end I might have my ADSL line, or not who knows with Telkom