Terribly bad service

My Mom had a Telkom hybrid line. She past away on the 9th of Nov. On the 15th of Nov I went to Telkom at Corkwood Square Mall in Uitenhage to have my mom's line transfered into my name. Explained to the manageress that my mom past away and that I would just like to transfer her line onto my name. She was so busy looking at the people walking by behind me in the mall that she paid no attention to what I told her, because she then asked me "o your mother can't come in herself?". I had to tell her AGAIN that I just told you my mom passed, but you have no respect for your customers to listen but rather stare at people walking by. We stayed on the same property, so no lines nothing has to be moved. Line should just be transfered onto my name. I also told the lady that they should not let the debit order go off my mom's account anymore, as the bank will stop all incoming and outgoing debit orders and account be turned into an estate late account. I would pay the monthly amount in cash, which I did. End November Telkom puts the debit order through my mom's account, which got sent back as account is now an estate late account. Telkom adds R221 penalty fee to the account, because a debit order didn't go through, BUT fee was paid in cash so nothing outstanding on the account. Telkom Corkwood Square promises to have it sorted out. Also have to hear everytime I enquire that change of ownership is almost through. End December Telkom puts debit order through my mom's account AGAIN, and it got sent back again. This time adding another R441 penalty fees to her account..... Of which the monthly fee has been pain in cash again, but they still try put a debit order through. 7 weeks later after 1st visit, and still change of ownership hasn't happened. The account, which is up to date, is now sitting with R692 worth of penalty fees. Should account be transfered into my name, I'll be getting a bad credit record because of *********** people trying to deduct debit orders off an account of a deceased person and because they cannot read properly and see that monthly fee is paid in cash and nothing is outstanding. Lady whom "started helping" me from the 15th of Nov tells me everytime to my face, when I have to go to the shop every week to find out what in the world is happening with this matter, that ahe forgot about my case and didn't get to it. And then laughs while telling me she forgot about it, as if it's the funniest thing ever.

Case number ***9

Telkom can you please assist with this matter urgently? Penalty fees need to be reversed, debit order cancelled as fee gets paid in cash as you can clearly see on the account, and change of ownership processed. Surely this can't be so difficult to do that it takes 7 plus weeks.,