TErribleKOM

<p>Case no: 191 72 795, ********** 9, 190 89 310, 199 62 805 </p> <p>I ordered a May deal package and on activation the 5G data that comes with the package was not active. I immediately lodged a case and 10 days later I received a message stating that the case has been resolved. When I call Telkom customer care I was told there are no notes on the case. I have since lodged several cases in the past six months but no solution. Today I requested that I need to listen to the voice recording of my online order but the agent told me that I need to go to court to get that permission. I have seven Telkom contracts but this particular has been my worst nightmare. The call centre agents all they can say is “I will escalate this matter to the back office” I doubt if there is a “back office” as no one has its contact details. Even managers are just helpless and seem not to be knowing what customer service is. They all pass the bug from one department to another. At some stage I requested that my case be forwarded to unresolved cases department but have not receive any response. Telkom must shut down that call centre as it serves no purpose to customers. Staff members are clueless. To all your consultants who said they don’t know what is the MAY DEAL, LOOK below!!!!!!!!!!!!!!</p> <p> </p> <p> </p>