Terrible, useless service

<p>Telkom and their insurance Finrite issued me a device that is faulty on Wednesday the 22nd of June. I phoned Telkom and Finrite on Friday the 24th of June and spoke to Thobisa and Jeniffer about the issue I have been having with the new device they recently issued to me. The phone is IPhone 6s Rose Gold, the handset is faulty, it only worked for a day then only works on wifi. On Thursday evening while I was on a call the service just cut and it said 'no service'. Thursday the 23rd I took it to a technician at a Telkom store thinking something went wrong with the sim swap but they were not able to help as they said something is wrong with the device not the sim card. They even changed the sim card again to show that the sim was ok. They advised me to contact Finrite and see if they can have it changed!</p> <p>I have been on calls with them everyday, I sit on hold for more than 30 minutes and they are still not able to help, I still do not have a phone or any feedback from the list of emails I have sent. I took the phone back to a Telkom store in Gateway and Sanele, the technician who has been trying his best to assist me can not since finrite is not sending the necessary documents to help with the process.</p> <p>I have not had a phone for over 6 weeks, I am beyond frustrated and desperately need a phone! I still pay my montly premiums over R1800 with Telkom and pay my insurance with Finrite as well, they keep taking my money but no assistance when I need it.</p> <p> </p> <p>Please help!</p>