1 reviews | Active since Jul 2017

20 Jul 2017, 09:51

Terrible Upgrade Service!

<p>After begging me for months to upgrade, I finally re-newed my telkom contract for another 24 months.</p> <p> </p> <p>I was upgraded on the 10th of July 2017and to date I have not received my phone. No one has called me to advise on the progress, when I called I was given a tracking number ( ********** 79a) which does not exist on courier it's website. </p> <p> </p> <p>I was advised that my phone will be courired within 7 days, today is day 10 and when I called I was told something totally different then what previous consultants have been telling me.</p> <p> </p> <p>I am so dissapointed by lack of service from Telkom, especially after being a paying customer for over 3 years now! Not only do I hold for rediculous amounts of time to get through to a consultant, but I receive no help at all from the consultants!</p> <p> </p> <p>Dissaponting, Incomptent and extremely poor servicce! </p>

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Replies (1)
's update24 Jul 2017, 15:15
Reviewer Update

14 days later after upgrading my contract, I still haven't received my phone.

I have made counltess calls to your sales and upgrdes departments and received no help!

I wrote this complaint on hello peter hoping to get better service, still I haven't been assisted!

I just want my phone to be delivered to me, the 7 days turn around time has passed long ago!

Please sort this out for me urgently!