Terrible upgrade

I done an upgrade on my contract on the 24th of September for a A73 plus a galaxy watch instore where i was told the watch was out of stock i will be updated on when i can get it...i was also told i will be getting 20gigs promotional data for 3 months up until today i have been repeated calling the store to find out about my watch and i am always told someone will call me back and as we know it never happens....i have called the call centre but they are unfortunately not able to help...

I am now expected to pay for a product i still have not received and telkom will just debit my account without giving a damn

Extremely unprofessional