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ghew G

1 reviews | Active since Dec 2016

28 Dec 2016, 16:00

Terrible, ************* service, or lack of service

<p>I app**** for a new ADSL line to be installed at my new premises. Telkom confirmed installation for 28 Dec 2016. They confirmed this date 4 times before it arrived. On the day the installation was suppose to take place,they never came. After numerous calls I found out they are not doing installations until 9 Jan 2017. I explained to them, when applying ,I need the line for business and have to be up and running by 9 Jan 2017. Now im left in the lurch. The downside of having one telecommunications service provider. Unacceptable</p>

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Replies (1)
Telkom
Telkom's reply29 Dec 2016, 08:46
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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