Terrible Turn around Times For a Simple Settlement Letter

<p>I called Telkom Tuesday last week to ask for a Settlment amount for my Mobile Contract. It is now 10 days later and I havnet had any feedback.</p> <p> </p> <p>I chatted to a agent in the Mobile devision and I was advised that it tasks 72 working hours for a ticket to be assigned and once assigned another 7 - 14 working days to be resolved.</p> <p> </p> <p>Thats I find to be completly shocking turn around time for something as simple as a Settlment letter, Really you would think something like that would take 5 min to complete and be mailed out to a person.</p>