Terrible treatment

I migrated to a higher package in October. The consultant at Centurion Mall said to me my new instalment would be R329 but the first invoice would be R470 as that would be my pro rata billing. However, my account has been suspended and when I call their service centre I am told I have arrears of R3750. I've spoken to three consultants already on different days and they are all telling me the same thing. My query has been closed as there are no fees to be waived. But when I went to the branch I'm told I was not supposed to be charged a migration fee to start if with. Telkom has deducted R3000 from my account which doesn't make sense either.<br> I am so tired of calling the call centre because each time I'm told someone will get back to me the next morning and that has not happened and I always have to be the who calls for a follow up.<br> <br> My biggest problem is my line has been suspended and none of the consultants can tell me when this can be resolved.