TERRIBLE...TERRIBLE...TERRIBLE TELKOM... HOME OFFICE LTE IS A BIG *****….NEVER EVER TRUST TELKOM…DON’T TAKE TELKOM CONTRACTS…TELKOM MOBILE SIGNAL IS WORSE WORSE WORSE… BE CAREFULL…. PATHETIC AND DISGUSTING SERVICE… TELKOM IS LOOTING MONEY BY SHOWING INCOR

<p>HOME OFFICE LTE IS A BIG *****….NEVER EVER TRUST TELKOM…DON’T TAKE TELKOM CONTRACTS…TELKOM MOBILE SIGNAL IS WORSE WORSE WORSE… BE CAREFULL…. PATHETIC AND DISGUSTING SERVICE…</p> <p>TELKOM IS LOOTING MONEY BY SHOWING INCORRECT COVERAGE MAP… BIG *****…. BEWARE…</p> <p>I took a Home office LTE 50Gig from Rosebank Telkom store based on the coverage map and as suggested from Telkom store that there is LTE network available at my home. From day 2, I was facing frequent network issues that there is no LTE Signal at all and only at some corners I am getting 3g signals and Edge signal.</p> <p>I have called call centers numerous times to complain that there is no LTE network coverage and only 3g is coming is some corners of my home. they have asked me to reset the modem instead of escalating the issue.</p> <p>I was confused and I took the same modem and went to my brother's home and he is getting full 4 bars of signal without any issues. Then I figured out that it’s not the modem and its actually the network issue and I bought a prepaid simcard as well to see if the network is coming or not. <br /> Finally I came to conclusion that there is no network and logged a complaint with call center in February and march 2016 and it was closed without being addressed.</p> <p>Later I logged complaints again with call center and also complaints in Hello peter thrice as well and found no assistance and no response from any person. I didn’t want to quit so started logging complaints again with Telkom mobile continuously and they closing it without being attended and finally I have requested them to allocate a Telkom technician and it was closed without being addressed again.</p> <p>I logged another complaint and after numerous times that I logged and called call center...Finally, I was a bit lucky on that day Telkom sent 2 technicians to my home and they checked thoroughly almost all the corners and found that there is no network signal coverage in my home and found that there is no LTE signal at all and very poor 3G signal and have only LTE signal only.</p> <p>Later, I thought I found some proof, so, I have requested the technicians to either install any signal generators to get strong signal or send my case to cancellation dept by providing the network report. on behalf of me and escalate it if possible so that they can cancel my contract. Weeks passed by, I haven’t received any call or confirmation from them. Not sure whether they did it or not but when I called the call center to find out after 3-4 weeks then there is no track and finally I am fed up and initiated a cancellation request by mentioning that there is no network.</p> <p>After 2 weeks, I called call center again and they asked me to handover the modem at the place I took the contract. I went to Telkom Rose bank store where I took that contract and handover the modem and they asked me to fill the cancellation form and I filled it on their request.</p> <p>I am calling every now and then to follow-up with the cancellation request and Almost after one month, they mentioned that the cancellation request haven’t been attended to it yet.</p> <p>After 2 months, they have cancelled the contract after almost 30 – 40 calls to Telkom call center and they were sleeping during this time and they didn’t even attended to my request yet.</p> <p>But the Saddest part is, They are still taking the debit order from my account even after I handover the modem.</p> <p>Every time I receive the debit order message at month end from Telkom then I felt what a big mistake I have committed and I was just paying the money for edge internet.</p> <p>Even after handover the modem as well, Nobody haven’t contacted me or send an email or sms or anything to give an update and they took literally 2 months to cancel after I have 30 to 40 times to the call center. <br /> <br /> You know how much painful they have debited my account in full even after handover the modem and on Top of that you call the customer service and explain the whole story each and every time to the new technician just to get new reference number.</p> <p>Every time I called the Telkom call center, they have mentioned that it is because Telkom network issue then you will get refunded when I complained about why you are taking debit orders even after I told to cancel. They took months and months to investigate even after Telkom technicians confirmed that there is no network at my home. But now when I called them now about the money that they deducted unnecessarily, they don’t care about this at all. WHAT A RIDICULOUS AND PATHETIC SERVICE FROM YOU. SHAME ON YOU TELKOM FOR ROBBING YOUR CUSTOMER.</p> <p>I have upgraded my work PC' and couldn’t able to find some old references. <br /> Some of those reference numbers that I found:<br /> ********** 2</p> <p> ********** 0</p> <p> ********** 0</p> <p> ********** 6</p> <p> </p> <p> ********** 8 – This is still open.</p> <p> </p> <p>I spoke to a person called Hophysey Leso from the call center who literally was not even listening and telling all the stupid reasons and not understanding what I am trying to say and even after explaining all the story and he still not able to assist and the way he talks is very rude and unacceptable. We spoke to each other for one hour and call automatically disconnected after that but still Telkom didn’t call me back or assist me at all. PATHETIC PATHETIC PATHETIC SERVICE ALL THE WAY… The Telkom is looting the people’s money and doesn’t provide any services. This kind of behavior towards the customer is totally unacceptable and not fair at all.</p> <p>Every time I called the Telkom call center, they have mentioned that it is because Telkom network issue then you will get refunded but now when I called them they don’t care about this at all. WHAT A RIDICULOUS AND PATHETIC SERVICE FROM YOU. SHAME ON YOU TELKOM FOR ROBBING YOUR CUSTOMER.</p> <p>Here, I pledge that I will never ever take or prefer with Telkom and will try tell as many people as I can to not to prefer the Telkom mobile or Telkom products again by giving my experience and will also distribute the pamphlets as well at the robot as well by mentioning this experience or to post this on as many sites as possible to say how bad it is to take Telkom contract and how bad they treat their customers. DURING THIS WHOLE PROCESS, TELKOM NEVER EVEN TRIED TO CONTACT ME ONE SINGLE TIME AND I CALLED THEM MORE THAN 50 to 60 times TO GET IT RESOLVED.</p> <p>Telkom, Stop Robbing people by showing wrong coverage map in your site.</p> <p>Thanks</p> <p>Jeevan</p> <p> ********** </p> <p> </p>