TERRIBLE, TERRIBLE, TERRIBLE

<p>I toot LTE router with Mondo and Telkom, I then requested to cancel it within the coolong off period. They asked me to courier the device back to them. I couried the device, I called they confirmed that they received the device. Guess what, it took them 5 months after that to cancel my subscription. Meaning for 5 months I had to pay for a service I no longer had, I spent 100s of rands of airtime calling them asking them to cancel, and everyone said they are "escalating". Until finaly it was cancelled. Now I have been waiting another 4 months to be refunded all the money that was debited from my account by Telkom. I have been calling and and calling and still nothing happens, all their usesless call center agents say they will attend to my matter and call me be, but up until today no one ever calls me back. I was finally given a case number to use an inquiry to telkom, and telkom says they have paid back that money but it was put into my telkom account, and which was usage of my router for 5 months and that its not their fault that Mondo Mobile cancelled the subscription late. So to be honest Mondo Mobile is operated by a bunch of *********** and useless people who only care about their growth as a company and not about the happiness of their customers. Up until totay I cant even talk to a manager at Mondo everyone tells me they are more than capable of handling my situation until I explain it to them, then they all say I promise to call you back today, and even now I'm still waiting for a call.</p>