Terrible Terrible Telkom

I requested my Telkom LTE to be cancelled in June 2018. They subsequently sent me a request number for the service to be cancelled " ********** 492 : ********** 5".

My bank account has been debited for July, August, September and got a notice recently that Imy bank account willl be debited for October.

Now I have spent a considerable amount of time on the phone and sent emails to the relevant Telkom people to resolve the issue. By way of an example, on 1 August 2018 I spoke to Koketso Baloyi and further to her investigation she did find that a cancellation request was made but couldn't explain why it was not actioned by the relevant department. They also mentioned to Koketso that Mamohale Melita Letsoalo tried to contact me which I can confirm is fallacious as I received no calls from Telkom whatsoever regarding my cancellation request. Koketso then sent an email to Mamohale (and cc'd myself) to call me and resolve the matter.

On 6 August 2018 I took the time to email Mamohale to resolved the matter but he didn't even have the courtesy to reply.

Telkom are terrible and playing dead now so they can ignore my cancellation request which should have been effected in July and continue to charge me for a non existent service. Mamohale epitomises what is wrong with Telkom!