Terrible, terrible service Telkom

Are you kidding me????? on The morning of 12/04/2019 I bought a 24 hour LIT streaming bundle of 2 Gigs.I tried to watch something on my Showmax App on my cellphone and it loaded and loaded for more than an hour, but I did not get to watch even 2 minutes of the show!!!!!! its not even 12 O'clock yet and I received a notication that I have +200 MB left of my bundle, someone explain to me hoowwww, howwww this stupid product works then?? how can my data be depleted with me not having watched anything,FYI from the time i tried to watch my show this morning at around 7am, I have not streamed anything as I have been at work for close to 4 hours, so please tell me how the stupid bundle is being depleted. Are the magical fairies from neverland using it. Call me ********** 093!!!! I wish that was my only frustration. Earlier this year my account was debited with a full months instalment on my contract phone and then again debited with a apportioned instalment for the same month, I called in someone said they escalated the matter, but nooo it has not been resolved, my money has not been returned to me whats up with that ? Case number ********** 1!!!!! again my number ********** 093!!!! Terrible, Terrible Service!!!!!!