TERRIBLE TERRIBLE SERVICE, IN STORE AND ON THE PHONE, NO DIFFERENCE!

I took an unlimited Internet ' WiFI' router (well, so called) plan on the 13th of Jan 2018. The sales guy told me it works the same way as fibre / ADSL, just that with this 1 it needs an area that has coverage. Well, he checked my address and assured me there is network. Fine, to cut the story short, the router has now stopped working (the internet doesn't connect at all). Went to the same store yesterday and they assumed its a technical issue and they referred me to another 'main' Telkom store. When I got there, waited for almost 2 hours but my waiting number wasn't called. I asked another lady to check the number for me and to my surprise was told the number was skipped (how, i do not know). Well she organised for me to be assisted and when that happened, boom! the router was just fine. The technical guy said to me my 10gig what what speed is depleted, shock right? But how can unlimited data plan be depleted, I asked. He said to me, I should go back to the store where I took the sale and ask them to explain the package they gave me. I refused and insisted, I believe any Telkom shop can assist me. Well, he gave me another waiting ticket. I waited for another hour until I gave up and left because I was ****ed, tired, hungry and everything in between

Today, while at work I call Telkom customer care line. I spoke to Brandon who then tells me my package is prepaid, then says it's a pocket router (but I didn't take a pocket router). He then changes and says he can see it's unlimited but with conditions, if the 10gig is depleted then can top up. I told him, i am paying R899 for unlimited data, so are you telling me that Telkom still expects me to top up after such 'no ways'. He then tried all means to get me off the phone, he even ended up telling me to try and insert the sim card in another device and see but told him to stay on the line while I do that but he said I will call back.

I called back after that but now a different person 'Patience' (Not patience at all). Had to explain everything told Brandon from scratch, She also didn't have answers and she told me that I have to go to a Telkom Store (already did), rather transfer me to sales or to your manager so can hear if there's a possible solution to rectify their mistake. She then kept quiet while I kept saying 'Hello' 'hello' like she couldn't hear me, until i hanged up.

Telkom, please FIX this!!!