TERRIBLE TERRIBLE SERVICE- BEWARE OF WHAT TELKOM TELLS YOU THEY ARE DOING!!

Please note that Telkom is cancelling ADSL lines end of Nov 2019. I called them to cancel my current adsl line on 24/10/2019. On 19/11 I phoned the sales department, and Spoke to Sibusisiwe. I asked that they cancel my request to cancel, as the LTE and Fibre lines are not yet active in my area. She gave me reference number *** and said the cancellation request would be cancelled. On 24/11 my Internet cut off. My line has been cancelled. Telkom is now telling me it is "at the point of no return". My services are cancelled. I spoke to Lungile in Sales this morning who would have asked a "high level associate" to call me and reconnect my services month to month basis. However now Samantha in sales phones me, and says I can pay R800 and have a new installation done. My number will probably change, and it will take 3-5 working days for someone to come out tod o it.. A technician has to come out. HOW DOES TELKOM TELL YOU ONE THING ON ONE DAY, AND ANOTHER THING ON ANOTHER DAY.