TERRIBLE TERRIBLE SERVICE

<p>In August 2016 I decided that I need a new phone, I saw a good deal from Telkom and I app**** online. Samsung A3 2016 on smart 50 plan. The sales agent called me to finalise the sale. She explicitly indicated that they will deduct the full amount of the subscription (R269) before they can dispatch the phone for delivery. (Well the phone took forever to be delivered I should have realised then that our involvement can’t be a good one). Apparently the reason for this debit is to test whether the bank account is valid. However, this amount will reflect as payment for the 1st invoice. And did that happen? NO. When I received my invoice in September I was billed for both August and September. What happened to the amount Telkom took in August? Well of course I called the contact centre countless times and the agents all seem clueless. It is very frustrating to not get any help and a different story every time. I logged a case on the 5th September 2016 and its over a month now with o feedback whatsoever. When I call to follow up I’m told I will be contacted in 24 hours or so, or did they mean 24 months? What would happen if it were me owing them money, they would’ve blocked my services and even threatening me with legal action, but now the tables have turned they seem to not care about their customers.</p> <p>My advice is if you were thinking of getting any kind of service with Telkom, don’t. You will be frustrated one way or another. You will never find help from the contact centre.</p>