1 reviews | Active since Aug 2016
terrible terrible client service
<p>After being on the phone for 2 hours on Monday jumping from one operator to the next, i finally got through to place an order to activate my land line. Not installing just activating.....! I then get told i will be sent a job reference number. I waited and called them back on Wednesday after telling me the technician will be out on Monday the 15 August, great only to get a message today saying they will only be coming out on 05 September now, so again i called back and and again an hour wait to find out that they dont know why they would only come out then it doesn't seem rite because there there is no reason why I'm pushed so far down. He then sent an email to the direct guy responsible for the call outs and asked to please change my date i mean it isnt going to take that long. To get a message an hour later with the same date. I think its absolutely pathetic that you must wait a month for and activation of your landline and they can't even give you a reason why. Service at the helpdesk is terrible and now we still have to wait a month before they can come out......PATHETIC man. Will never take Internet from TELKOM in my life.</p>
Well telkom was awesome enough to move my appointment to 12 August. I work 7 days a week so to know its a Friday afternoon worked for me because i come off early but had to stay at home instead of going out with my family a bit because a technician was coming out. Low and behold 16:00 has come and gone and no one pitches. Phoned Saturday morning, 3 times the 1st time was put on hold for 30min, second time i spoke to a Mandy and said no the Technicians are striking and she cant tell me when they will stop, 3rd time a gentleman said no they didnt get out to me they will on Monday. I call this morning and found out the lady who booked my order gave the wrong address. So its lies and leaving customers on the line for hours rather than finding a solution. Spoke to an awesome lady in the technucal department today and she helped me out alot and hoping to get someone out today. I don't know why the lies and incorrect answers but lovely to talk to someone that does her job and is willing to help you. Hoping to have my restored today in telkom with someone coming out.
Well telkom was awesome enough to move my appointment to 12 August. I work 7 days a week so to know its a Friday afternoon worked for me because i come off early but had to stay at home instead of going out with my family a bit because a technician was coming out. Low and behold 16:00 has come and gone and no one pitches. Phoned Saturday morning, 3 times the 1st time was put on hold for 30min, second time i spoke to a Mandy and said no the Technicians are striking and she cant tell me when they will stop, 3rd time a gentleman said no they didnt get out to me they will on Monday. I call this morning and found out the lady who booked my order gave the wrong address. So its lies and leaving customers on the line for hours rather than finding a solution. Spoke to an awesome lady in the technucal department today and she helped me out alot and hoping to get someone out today. I don't know why the lies and incorrect answers but lovely to talk to someone that does her job and is willing to help you. Hoping to have my restored today in telkom with someone coming out.