Terrible Telkom's maintenance and service delivery

Having used telkom as my internet provider with their 4mbps uncapped package along with phone line, last week Monday my phone line had stopped working, there wasn't even a ringtone when phoning it. I reported the fault on telkoms website. Then on that Wednesday my internet line goes down, as per before, i reported the fault on their website. Saturday i decided to give them a call from their Telkom branch in Midlands Mall, for customer services to tell me a technician was issued and that he'll contact me. Tuesday i called again, for them to tell me the same thing. It's now 11 days without my phone line, and 8 days without adsl. This is extremely frustrating and costing me airtime and data since we have approx 8 devices at home that depend on adsl. I recommend deviating from telkom's services as much as possible. I demand my issue be attended to as my account is fully paid and the services not being provided.