terrible Telkom service year after year

Hello Peter, After all these years of complaining about weak or non existant Telkom signal, nothing has happened.A Telkom expert arrived here, and after various tests, showed me a signal of 26 Mb/s, and said all the technician has to do is connect me to thew umkomaas tower. Telkom responded by saying I must wait a further 2 years to get connected when they have built a new tower, the lady advised me to cancel my contract, but rang off when I asked for her name. I immediately receive an SMS saying that my query has been resolved, I lodge another complaint, same scenario repeats itself. So Telkom is suggesting that no subscribers have been added for the last 10 years, actually my complaints date back about 20 years, if subscribers have been added, why have they leapfrogged me, why didn`t they join the queue and wait their turn, why have I been ignored, or are the subscriber list kept for buddy`s and pals favours, I wrote to you about the same problem recently, please find out the truth to this poor service from RSA`s top internet provider that advertises 25Mb anywhere in SA, regards and thanks, Lionel *** ID ***