Terrible telkom service

I'm highly disappointed I took out a cellphone contract at telkom kenilworth 1 month ago Phone broke technical issue with the motherboard Took the phone back was told it would be sent to the repair center and it will take about 21 days...in 2 days time I received an sms saying I need to pay R3500 to repair the phone as it is out of warranty I declined the quote because why should I pay for something that's not my fault Now i have to pay R198 just to get a broken phone back I'm highly disappointed in telkom as this is the most terrible service ever If they not going to fix my phone I'm not going to leave it like this even If I have to take it further I will!