Terrible telkom service

I went into telkom store vaal mall branch to cancel Wifi lte contract which was nearing contract end date. I did not wish to extend my Contract but to CANCEL. The unfriendly consultant was abrupt, when I asked for proof that she's put through the cancelation onto the system such an an email or sms, she abrubtly stated that telkom does not send any notice for cancelation to customers but only when signing on new contracts. She stated that I can phone telkom. 4 days later I called telkom mobile cancelation department and spoke to a consultant who confirmed that the wifi lte number in question was put for cancelation and was effective from 31st July 2022. I then proceeded to place cancelation on my cellphone contract that was near expire date. This was also successfully logged onto the system. My calls to telkom are recorded.

I phone in today to query why am I being billed for service that has ended as per contract which I did notify them to cancel a month ago. The consultant says there nothing logged onto their system regarding canceling the wifi lte service. The consultant raises her voice when I ask her why must I phone cancelation dep and cancel Again when I've already done so a month ago. This is not my fault. How can a cancelation that was reflected on the system just disappear off the system. Why must I be billed for it? I called cancelation dep again, the consultant stated that the system was slow and she will call me back, I'm still waiting. Again my calls to telkom are recorded, Please resolve this issue Telkom, I'm not paying for a contract I successfully canceled. Please escalate the matter to management and efficient consultants.