Terrible Telkom service

I would like to report the terrible service i have received from Telkom

I have a telkom mobile month to month contract that i have been trying to downgrade to prepaid for more than a month now

So it starts with calling the pathetic help desk to find out the process to follow and was told by Gugu Patricia Mkhatshwa (GP) ********** on the 13th August that i need to complete a cancellation form this was done and mailed back to her the same day she promised that she would get back to me the same day LOL to confirm everything was in order

so i called back on the 14th August to just get a confirmation that everything was good and spoke to Olebogeng Tsatsinyane (O) ********** who then told me that the form was no longer used and i needed to cancel online so i did while i was on the phone with the Agent she confirmed that the cancellation had been logged and we were good to go and it would take 21 days , so the 2nd October i followup with Telkom as i had heard nothing back i spoke to Brenda Ndabane ********** who then told me that my cancellation had never been logged and that i would need to send them the very same form that i was sent in the beginning and was later told that it was incorrect and that she would need to log the cancellation again and that it would be resolved with in 24 hours its now 72 hours later

Please i understand that Telkom is cheap but believe me you will pay the price 10 times over in terrible service

dont be a sucker like me take your business elsewhere