Terrible Telkom service

My fixed line was suspended out of the blue. I first went to the Woodlands branch and they told me that they can see my account is NOT in arrears, however, they can’t assist me and tell me why my line is suspended and I should call their call centre.

I called their call centre and they kept on transferring me from one department to the other without explaining why they can’t assist. That last call centre agent told me to go in store to get further assistance.

I went in store to the Menlyn Mall branch and to my disappointment, I was told to contact the call centre because they do not assist with home technical enquiries.

Telkom customer service is the worst I’ve ever encountered. They epitomise a monopoly that is a straight up bully.